Refund policy

Terms & Conditions

 Handmade Shift Knobs & Accessories 

 

Note: 

  1. These are hand-crafted items and will take anywhere from 2-5 days on average to ship depending on work-load at time of order.

 

  2. Being hand-made resin items, these will be prone to some small imperfections.

 

  3. Each will be polished to a glass like finish and ceramic coated before being shipped and will offer a 30 day comprehensive warranty.

 

Warranty information:

 

Warranty: 30 day manufacturers comprehensive warranty from purchase date for repair or replace of all shift knobs and hardware.

This comprehensive warranty covers cracking, splitting, chipping or excessive fading caused by a defect or improper fabrication.

This warranty does not cover neglect or damage caused from excessive force or negligence. Every shift knob is thoroughly field tested before being approved for customer use.

The warranty process is as follows:

1. Notify me of the issue so I can determine if it falls within the covered criteria.

2. After it is determined to fall within the covered criteria then I would then need the shift knob shipped back to the return address so I can assess the extent of the damage/defect.

3. Once I receive the shift knob I will assess the damage/defect and either repair or replace the product at no additional cost to the customer.

4. I will ship back the new or repaired shift knob. If I have to replace the shift knob I keep the damaged/defective shift knob.

 

*** I Do Not Cover Return Warranty Shipping***

Disclaimer:

Automatic vehicles that have a park release button on the factory shift knob are not compatible with my shift knobs without the purchase of a vehicle specific adapter which I do not provide nor offer. This is not covered under the 30 Day comprehensive warranty.

Shipping:

Shipping & Tax is not included in the price of the shift knob. It will be calculated during the checkout process.

Return/Cancellation/Refund Policy: Being hand-made, custom items we do not accept cancellations, returns or refunds for any custom made products outside of the 30 day comprehensive timeline.

Liability:

Oni Auto Works LLC is not liable for any damages caused from or by our products. These items are made for cosmetic and showcase use, and are not recommended to be used for track or daily use.

 

These items may not be legal in every state please check your local laws before purchase.